06 FEB 2026
How it works?
How to submit a claim online?
Follow these steps to have your request processed quickly.
1
Provide your account details
Enter the branch, your name, account and card numbers, and your contact information.
2
Describe the problem
Clearly explain the issue you wish to report.
3
Specify the subject of your request
Select what you expect from the claim processing.
4
Validate and submit
Confirm your information, sign, and submit the form for processing.
Form
Submit your claim
Fill in the information below so we can process your request.
Account-related Services
Would you like to add services to your account?
Enjoy convenient and connected services now. These options are optional and can be subscribed later at a branch.
Electronic Products
Simplify the management of your account.
USSD Access Services
Link your account to your mobile wallet.